Customer Experience
Customer Experience
When you order a custom guitar from OD Guitars, you work directly with me, Omer Deutsch. We shape the instrument around your playing style, musical needs and visual ideas, with photo updates in a shared folder every other week or when significant stages of the build are reached.
One of the things that I value most is the customer’s experience of ordering a custom OD guitar.
This is not buying a guitar in a shop, it’s telling me who you are, what you like, what music you listen to, what music you play, and basically, anything that can help me understand how to design your build in order to make you a happy OD Guitar owner.
After submitting an order form for the model of your choice I will send you an email, we’ll start by discussing your style of playing, the music you’d like to play on your guitar, and the music you like to listen to, just to get a basic idea of your style and what you need and want from this build. then, we adjust the specs accordingly with my suggestions and recommendations of wood types, pickups, and other details. The look of the guitar is almost free of limitations but our imagination and my skills so you can send me pictures for inspiration, like scenery, video games, art, just a color, etc.
After I know what we are looking for, Tali my wife, partner, and designer will create a frontal illustration, that way you and I can see what it would look like at the end of the process.
just an illustration
Photo updates throughout your guitar build
During your build, I share photo updates in a shared folder every other week or when significant stages of the build are reached, so you can follow your guitar taking shape. From the first work on the wood to the final set of strings, you can see the craftsmanship and details behind your instrument.
For me, the relationship with the person playing the guitar is part of the build. Our conversations help me understand what you want from the instrument and turn those ideas into a distinctive OD guitar.
A customer’s perspective
“I knew immediately that this was going to be an amazing experience by how invested Omer was in helping me through the entire process, from design to the point I actually received it in my hands.”
Jeremy Fox
Explore more experiences from OD guitar players and see completed custom builds in the Get inspired gallery.
After I complete the guitar, I photoshoot it and share it with you
